Fewer obstacles.
More messages.
From your first line of code to following up on a submission,
find the right answer and keep moving.
An answer for every step.
Install my form
HTML, React, WordPress… start with your existing website.
Complete my installationFind a message
Distinguish a stored submission from a delivered notification.
Check notificationsProtect my forms
Honeypots, CAPTCHA, and allowed origins.
Understand spam protectionManage my workspace
Projects, team, quotas, and submission retention.
Organize my workspaceAdd files
Formats, limits, and attachment checks.
View attachmentsConnect my tools
Forward submissions with webhooks.
Set up a connection“My form is not working.”
Three checks to find out where to look.
Open the troubleshooting guide- 1Is the form published?
Check the public key, submission URL, and published configuration.
- 2Is the submission stored?
Find your test in the dashboard using its identifier.
- 3Was the notification delivered?
Check recipients and delivery history, then your spam folder.
The essential answers.
What to know before looking further.
Do I need to change my website or hosting?
No. Keep your website and design. Add the submission URL and public key to your HTML form, or use an example for your technology.
Learn more →Why does a stored message not arrive by email?
Storage and notification are separate steps. Check the recipient, quota, and delivery attempts to understand why a notification is pending or has failed.
Learn more →What should I prepare for a support request?
Include the affected URL, what you are trying to do, the result, and the request_id if available. Remove secret keys and visitor data.
Learn more →Where can I check service availability?
The service status page helps you check submissions, notifications and connections. Contact support if a problem continues.
Learn more →Does your situation need more detail?
Prepare a request with the relevant context, without missing anything.